Refund Policy
Purpose
This policy explains the conditions under which refunds will be issued to users.
Policy
• Refund Eligibility
○ Client-Initiated Cancellations: Refunds will be processed according to the timing of the cancellation, as detailed in the Cancellation Policy.
○ Truck Owner-Initiated Cancellations: If the truck owner cancels the booking before dispatch, clients will receive a full refund within 5-7 business days.
○ Service Failures: If the truck fails to arrive on the scheduled date or time and no alternative truck is provided, clients are entitled to a full refund.
○ Partial Use of Services: If part of the booking service is used (e.g., partial delivery), no refunds will be issued for the unused portion unless explicitly agreed upon by Picker Logistic Solutions.
• Refund Process
Refunds will be issued to the original payment method within 5-7 business days after the cancellation or service failure is confirmed.
• Refund Exceptions
No refunds are provided for any services rendered or fees associated with third-party charges (e.g., tolls, parking fees, insurance).
• Contact
For any inquiries or requests related to refunds, please email our customer care at info@thepicker.co.
Developed by: Radical Infotech Innovations Pvt Ltd
App owned by: Picker Logistics Solution Corporation
